SLAs slipping
Response times stretch, appointments slip. Volume wins, your team loses.
AI agents for the physical economy
AI agents that run
physical operations.
Your ops team knows the work cold. Runbook turns that knowledge into agents that run it end-to-end, inside the systems you already use.
~2 wksFROM FIRST CALL
TO PRODUCTION
TO PRODUCTION
01 / The platform
Your operation runs on manual coordination. The cost never shows up on a line item.
Handled end-to-end. Spend your time where it counts.
OPEX expanding
Every new hire takes months to ramp. Costs scale linearly with growth.
Error rates climbing
Manual keying, missed steps. Every error compounds downstream.
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Integrates with your existing tools
Oracle SAP Salesforce ServiceMax Honeywell Mastermind Corrigo ServiceChannel Microsoft McLeod Mastery TMW Suite Highway DAT Motive Samsara
The work we automate
The entire workflow.
Owned end-to-end.
From the first inbound email to the system update that closes it out. The agent owns the whole job and runs it to done.
Appointment Scheduled
Ready for final review
Pickup confirmed. Delivery booked.
Pickup appointment confirmed
Delivery booked
Approve — close out the load
01 / APPOINTMENT SCHEDULING
Appointment scheduling
Pickups and deliveries booked across every party and time zone, so nothing slips.
Invoice Reviewed
INVOICE
PURCHASE ORDER
| Line item | Amount | Match |
|---|---|---|
| Matched | ||
| Matched | ||
| Review |
02 / ACCOUNTS PAYABLE
Accounts payable
Invoices matched, payments chased, discrepancies caught before they cost you.
Payment Follow-up
Payment status
03 / ACCOUNTS RECEIVABLE
Accounts receivable
Collections calls, POD retrieval, billing checks, disputes resolved before they age.
Work Order Received
ServiceChannelIn progress
WORK ORDER
PRIORITY
TRADE
CATEGORY
LOCATION
NTE
DESCRIPTION
04 / ORDER MANAGEMENT
Order management
Orders ingested, rated, and entered clean, with every party confirmed.
Status Updated
Work order activity
✓
Dispatch confirmedServiceChannel
✓
Technician on siteSite visit
◷
Parts on orderLatest update
05 / STATUS UPDATES
Status updates
Check calls made and exceptions flagged, with customers updated before they have to ask.
Vendor Contacted
Carrier callCall summary
AvailabilityConfirmed
Rate
06 / VENDOR COORDINATION
Vendor coordination
Outbound calls, rate negotiation, and capacity matched so loads stay covered.
A closer look
An agent doing
the work for you.
Your best operator’s sense, on every job. Runbook agents reason through the job like your veterans do, edge cases and all, trained on how your operation actually runs.
Your existing stack, no rip and replace. Calls, texts, emails on Outlook, ERP, TMS and every system you already have — even the ones without APIs. Nothing to tear out, nothing to migrate.
RunbookPickup & deliveryScheduling agentProcessing request
SUBJECTSchedule pickup and delivery
PICKUPAppointment confirmed
DELIVERYDelivery booked
Ready for final review
Pickup confirmed. Delivery booked.
Approve — close out the load
Not yet — I have a change or question
Built to learn,
adapt and execute.
You instruct in plain English.
Train the agent like a new hire. No code, no flowcharts — just describe the job.
It learns from your materials.
SOPs, training docs, carrier rules — whatever you would hand to a new operator.
You give feedback. It remembers.
Correct it once, and it sticks. The knowledge stays even when people leave.
It reaches 95%+ accuracy.
It starts strong and gets sharper every run, picking up your edge cases as it goes.
Updates in minutes, not months.
No engineering queue, no vendor ticket, no waiting a quarter for a new build.
You see every step it takes.
Every call, email, and system action is logged and reviewable. No black box, no guessing.
Control stays with your team
Your data. Your rules.
Our guardrails.
Every agent works inside the limits you set, with a full audit record of what it did and why. You see every call, every action, every decision. Nothing happens in the dark.
We ship in days, automate 90% of the work, and hand the keys to your team.
70%
Cost reduction for live customers
99%
Task success on production workflows
~2 wks
From first conversation to live in production
03 / Made for the real world
Built around
your operation.
Field services
Keep technicians focused on the job while agents handle dispatch, customer coordination, and close-out.
Trucking
Keep freight moving with agents coordinating appointments, orders, and the follow-through.
Financial services
Move client reviews forward with agents handling onboarding, KYC, payments, and reconciliation.