Load Order Received
Transport managementIn progress
Load number
Priority
Origin
Destination
Location
Requested date
Order intake
Parse emails, PDFs, and portal orders into loads with the customer’s codes and rates ready for your TMS.
Trucking
Run more freight.
Same great team.
Every load drags a pile of quiet work behind it: keying in orders, watching load boards, answering check calls, chasing PODs, filing detention. Runbook builds agents that do all of it, right inside the systems you already run.
Order entered in your TMS✓
Delivery appointment confirmed✓
Proof of delivery received✓
The work we automate
An agent on every load.
From order to invoice.
Load Matched
Available loadsMonitoring
LaneRateStatus
Matched
Review
Matched
✓Within your rate rules
Spot bidding
Watch DAT, Truckstop, and private portals. Apply your rate rules and hand off bids that fall outside them.
Carrier Call Completed
Carrier coordinationCall summary
AvailabilityConfirmed
Empty-mile coverage
Match available freight to empty legs, then call and email brokers to confirm capacity and negotiate the rate.
Load Status Updated
✓Load order receivedEmail
✓Carrier confirmedTMS
✓Customer notifiedSMS
✓System updatedERP
Track & trace
Pull location and load status, flag delays before the customer calls, and log the update in your TMS.
Proof of Delivery Received
Delivery confirmationTo
Signed proof of delivery
POD & billing
Request the POD as soon as a load delivers, check it against the rate confirmation, and queue the invoice.
Detention Claim Reviewed
Invoice
Purchase order
Line itemAmountMatch
Matched
Matched
Matched
Detention & accessorials
Compare dock time with free time, calculate the charge, and file a claim with proof. Follow up until it is paid.
Beyond the dispatch desk
Driver
recruiting.
Respond to applicants right away. Screen CDL class, endorsements, experience, and record checks, then hand qualified candidates to your recruiters.