Order Intake
Read whatever customers send and key clean orders into your TMS.
Run more freight with the team you already have
Every load drags a pile of quiet work behind it: keying in orders, watching load boards, answering check calls, chasing PODs, filing detention. Runbook builds agents that do all of it, right inside the systems you already run.
Book a Demo
An agent on every load, from order to invoice
Spot Bidding
Watch every load board around the clock and bid before the load is gone.
Empty-Mile Coverage
Call and email brokers to fill the legs your trucks run empty.
Track & Trace
Give customers a status any hour, without pulling a dispatcher off the board.
POD & Billing
Chase the POD the moment a load drops and get the invoice out the door.
Detention & Accessorials
Track dock time, file the claim, and follow it until it gets paid.
The quiet work that eats your margin
The check-call tax
Dispatchers burn their day on lookup calls, data entry, and status chasing. And it's the first thing to break when volume climbs.
Empty miles that earn nothing
Trucks deadhead home while freight sits on boards nobody had time to work. Every one of those miles costs real money and pays back zero.
Cash stuck behind paperwork
You can't invoice without the POD, and drivers forget to send it. So money you already earned sits out there for weeks.
Growing means hiring
Every new dispatcher takes months to ramp, so OPEX climbs in a straight line as your load count grows.
Your workflows, automated
A Runbook agent handles a load like a seasoned dispatcher: it reads the request, weighs the context, takes action, and carries the load across every system involved instead of stopping at one tool.
Order intake & load building
Takes orders in any format. Parses emails, PDFs, and portal orders into a clean, structured load, no matter how sloppy the source.
Learns each customer's quirks. A hundred customers means a hundred formats, and the agent handles every one without asking anyone to standardize.
Keys it in clean. Enters the order into your TMS with the right codes and rates, without a data entry desk in the loop.
Spot bidding & empty miles
Watches every board. DAT, Truckstop, private portals with no API. The agent covers all of them, around the clock.
Matches loads to empty legs. It knows when and where each truck goes empty and hunts freight for exactly those lanes.
Bids your strategy. It works your rate rules and your floor, and hands the call to a human the moment something falls outside them.
Track & trace
Picks up any hour. Pulls truck location and load status the second a customer asks, by phone or email, day or night.
Calls the delay before the customer does. If a load is running late, the customer hears it from the agent before they think to pick up the phone.
Keeps the TMS honest. Logs every update as it happens, so the office sees the truth without a check call.
POD & billing
Chases the driver. The moment a load delivers, the agent asks for the POD and keeps asking until the doc lands.
Verifies the paperwork. Checks the POD against the rate con so a missing signature doesn't turn into a billing dispute later.
Queues the invoice same day. Matches the work to the contract and sends it to billing the day the load closes.
Detention & accessorials
Tracks dock time. Watches arrival and departure against free time, so the clock never depends on someone noticing.
Files the claim with proof. Calculates what's owed per the rate con and submits it with the documentation already attached.
Follows until it's paid. Chases the broker or shipper on schedule, so earned money stops sliding because nobody had time.
Driver recruiting
Gets back to applicants in minutes. The first carrier to respond usually seats the driver, and the agent answers every applicant right away, any hour.
Screens against your requirements. CDL class, endorsements, experience, and record checks all run before a recruiter ever picks up the phone.
Hands over only the qualified. Clean candidates land in your ATS, so recruiters spend the day talking to drivers who can actually take the job.
Stage 01 · Order intake
FWD: pickup tmrw??rate_conf_v3_FINAL.pdf
New order #88213MCLEOD
- Pickup
- Chicago, IL
- Drop
- Dallas, TX
- Rate
- $2,340
Keyed in clean — no re-keying
Order intake & load building
Takes orders in any format. Parses emails, PDFs, and portal orders into a clean, structured load, no matter how sloppy the source.
Learns each customer's quirks. A hundred customers means a hundred formats, and the agent handles every one without asking anyone to standardize.
Keys it in clean. Enters the order into your TMS with the right codes and rates, without a data entry desk in the loop.
Stage 01 · Order intake
FWD: pickup tmrw??rate_conf_v3_FINAL.pdf
New order #88213MCLEOD
- Pickup
- Chicago, IL
- Drop
- Dallas, TX
- Rate
- $2,340
Keyed in clean — no re-keying
Enterprise controls under the hood, your team in the driver's seat.
Order keyed into McLeod · Chicago → DallasNew load · #88213 · 8:03 AM
Check call sent to Marcus in TeamsLoad 88213 · 8:04 AM
Rate con received from Apex LogisticsNew message · 8:03 AM
TMS · ERP · ELDRead · Write
McLeod
TMW · Trimble
Oracle
Motive
Samsara
QuickBooks
Reads and writes across your TMS, ERP, ELD data, and Microsoft tools — orders in, statuses out, billing kicked off.
Load boards & portalsWatch · Bid · Book
DAT One
Truckstop
Amazon Relay
Uber Freight
J.B. Hunt 360
Private broker portals — no API
External communicationsOmnichannel
Voice
SMS
Email
Chat
Watches every board and logs into broker and customer portals — and works the phone, text, and email around them.
Fits the stack you already run.
Agents use the APIs you have and work like a person where you don't. One agent covers every customer channel. No migration, no rip and replace.
Trained in plain language, sharper every week.
Your dispatchers set it up and correct it the way they'd coach a new hire, and it keeps what it learns.
Guardrails your IT team will sign off on.
You set the boundaries and approval gates, and the agent works inside them with a full record of every call, click, and update.
The numbers that move when agents take over the busywork
More revenue per truck
Filled backhauls and won spot loads turn empty miles into paid ones, so the same fleet earns more.Loaded miles ↑Deadhead ↓
Fewer hours on the phones
The calls, emails, and portal updates that eat your dispatch team's day run on their own.Admin hours ↓Cost per load ↓
Answers at any hour
Customers get a status at 2 AM without anyone staffing a night desk, and your day team stops fielding the same lookup call fifty times.Response time ↓Service scores ↑
Money in the door sooner
PODs land the day the load delivers and detention gets chased until it's paid, so revenue stops sitting in a paperwork queue.DSO ↓Accessorials ↑
Pay for the outcome, nothing else
Most automation projects stall because nobody can pin the return down. So the price is tied to the result, not the usage.
- You always know what it costs. Per call, per quote, per POD. No token math to explain to your CFO.
- You always know you're in the green. If the agent doesn't deliver the outcome, you don't pay.
- No charge for retries, follow-ups, or dead ends. You can see that in the ledger.
Hand us your messiest workflow. Watch it run without you.
Pick the one that eats your dispatchers' day, the one held together by a single person and a lot of memory, and we will show Runbook handling it end-to-end in about 15 minutes.
See it in action